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Canadian owned & operated for over 50 years

Return Policy

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You must contact our Customer Service Department to return any goods purchased and to get a Return Authorization (RA) number.

You may return most items within 30 days for a full refund or exchange and if we don’t have it in stock we will gladly order it for you. We cannot accept returns of certain items, including:

  • Ladders and safety equipment
  • Precision tools
  • Any specialty tool including automotive and mechanical
  • Any item that is not in its original condition, is damaged, or is missing parts
  • Any item that is gas-powered or contains flammable liquids
  • Returns on special orders are subject to a 15% restocking charge
  • Shipping charges are non-refundable unless you had to return the product because of our error
  • Contact us by email at sales@federatedtool.com to get a Return Authorization (RA) number

 

For prompt and accurate credit follow these steps for returning merchandise

  1.  Get your RA number
  2.  Write the RA number clearly on all packages being returned.
  3.  Include a short explanation of why item is being returned and a copy of the invoice.
  4.  Credits will be issued in same manner in which you paid.
  5.  No freight collect of COD returns will be accepted. Send all returns prepaid and insured for the current value of the product.

 

For First Time Customer

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On orders $149+

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