Return Policy

Return Policy

You must contact our Customer Service Department to return any goods purchased and to get a Return Authorization (RA) number. 

Please email your request to

You may return most items within 30 days for a full refund or exchange and if we don’t have it in stock we will gladly order it for you. We cannot accept returns of certain items, including:

  • Ladders and safety equipment
  • Precision tools
  • Any specialty tool including automotive and mechanical
  • Any item that is not in its original condition, is damaged, or is missing parts
  • Any item that is gas-powered or contains flammable liquids
  • Items marked as special order on the website may not be returned.
  • Shipping charges are non-refundable unless you had to return the product because of our error
  • Contact us by email at to get a Return Authorization (RA) number


For prompt and accurate credit follow these steps for returning merchandise

  1. Get your RA number
  2. Write the RA number clearly on all packages being returned.
  3. Include a short explanation of why item is being returned and a copy of the invoice.
  4. Credits will be issued in same manner in which you paid.
  5. No freight collect of COD returns will be accepted. Send all returns prepaid and insured for the current value of the product.




If you choose to visit our website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the country of our local province. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link at the top, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Payment Terms

We accept the following credit cards: Visa, Master Card and Amex as well as Paypal payments. You represent and warrant that:

(i) The credit card information you supply to us is true, correct and complete;

(ii) Charges incurred by you will be honored by your credit card company; and

(iii) You will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

All payments must be in Canadian dollars. Current billing address and phone information must be included with every order. You agree to pay interest on all past-due sums at the highest rate allowed by law. We retain a security interest in the products and all proceeds thereof until the full purchase price (including taxes and additional charges) has been paid. Payment must be received by us prior to our acceptance of an order, unless otherwise agreed by us in writing. Prices and shipping cost are subject to change anytime because of exchange rates, changes in shipping costs, manufacturer price changes and other extenuating circumstances.

Pricing Discrepancies

We make every effort with good intention to present pricing on our website which is current and accurate. From time to time there may be errors on our website. We reserve the right to correct any pricing error and not honor the price. We also reserve the right to cancel any order which we deem unprofitable because of any pricing error.