Return Policy
Contact us first
All returns require a Return Authorization (RA) number. Email info@federatedtool.com with your order number, item(s), and reason for return. Returns without an RA may be refused.
Return window & eligibility
Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and include all parts, manuals, and accessories. Proof of purchase (order # or invoice) is required. RA numbers are typically valid for 14 days from issuance.
Non-returnable items
- Stationary machinery (e.g., table saws, planers, band saws, jointers, drill presses, etc.)
- Ladders, PPE, and safety equipment
- Precision measuring tools (e.g., calipers, micrometers, indicators)
- Any specialty/automotive/mechanical tool that has been used or installed
- Gas-powered items or products containing flammable liquids
- Consumables once opened or used (e.g., abrasives, blades, bits, adhesives, chemicals)
- Items marked “Special Order,” customized products, and clearance/final sale items
- Any item not in original condition, damaged, or missing parts
Damaged / incorrect / DOA items
If your order arrives damaged, incorrect, or dead on arrival, you must report it within 48 hours of delivery by emailing info@federatedtool.com with photos of the packaging and product. We’ll arrange a replacement or refund and cover return shipping where applicable. Claims received after 48 hours cannot be honored.
Return shipping & credits
- Unless the return is due to our error, return shipping is the customer’s responsibility.
- Original shipping charges are non-refundable. If your order originally qualified for free shipping, then for a return you may be charged our actual outbound shipping cost in addition to return shipping.
- No COD or freight-collect returns will be accepted.
- Please return items prepaid and insured for their value using a trackable method.
- Restocking fee: A restocking fee of up to 15% may apply, particularly for returns with opened packaging, missing materials, or items requiring reconditioning.
- Refunds are issued to the original method of payment within 5–7 business days after inspection.
How to return
- Email info@federatedtool.com to request your RA number.
- Write the RA number clearly on the outside of the package.
- Include a brief note explaining the reason for return and a copy of your invoice. Clearly include your name, contact information, and order number.
- Ship the package prepaid, trackable, and insured to the return address provided with your RA.
- Your refund/exchange will be processed after inspection. Packages returned without clear identifying information (customer name and order number) cannot be matched to an order and will not be refunded.
Warranty after 30 days
After 30 days, product issues are typically handled under the manufacturer’s warranty. We’re happy to help connect you with the appropriate service channel.
Conditions of Use, Notices, and Revisions
By visiting our website, you agree that your use of the site and any dispute over privacy are subject to this Notice and our Conditions of Use. This includes limitations on damages, arbitration of disputes, and application of the laws of our local province in Canada.
If you have any concerns about the privacy of your personal information as collected and used on this site, please send us a detailed description through the Contact Us link, and we will work to resolve it.
Because our business changes over time, our Privacy Notice and Conditions of Use may also change. We may occasionally send email reminders of these updates (unless you have opted out), but you should review our website regularly for the most recent version. Unless otherwise stated, our current Privacy Notice applies to all information we hold about you and your account. We will never materially reduce the protection of previously collected customer information without the consent of affected customers.
Payment Terms
We accept Visa, MasterCard, American Express, and PayPal. By placing an order, you represent and warrant that:
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The credit card information you provide is true, correct, and complete.
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All charges incurred will be honored by your credit card company.
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You will pay charges at the posted prices, including all applicable taxes.
All payments must be in Canadian dollars. Your billing address and phone number must be included with every order. Payment must be received before we accept an order, unless otherwise agreed in writing.
You agree to pay interest on all past-due balances at the highest rate permitted by law. We retain a security interest in all products and their proceeds until the purchase price (including taxes and additional charges) has been paid in full.
Prices and shipping costs are subject to change at any time due to currency exchange rates, carrier rate changes, manufacturer adjustments, or other factors outside our control.
Pricing Discrepancies
We make every effort to ensure that pricing on our website is current and accurate. However, errors may occur. We reserve the right to correct any pricing error, and we are not obligated to honor incorrect prices. We also reserve the right to cancel any order that becomes unprofitable due to a pricing error.