Return Policy
Contact us first
All returns require a Return Authorization (RA) number. Email info@federatedtool.com with your order number, item(s), and reason for return. Returns without an RA may be refused.
Return window & eligibility
Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and include all parts, manuals, and accessories. Proof of purchase (order # or invoice) is required. RA numbers are typically valid for 14 days from issuance.
Non-returnable items
- Stationary machinery (e.g., table saws, planers, band saws, jointers, drill presses, etc.)
- Ladders, PPE, and safety equipment
- Precision measuring tools (e.g., calipers, micrometers, indicators)
- Any specialty/automotive/mechanical tool that has been used or installed
- Gas-powered items or products containing flammable liquids
- Consumables once opened or used (e.g., abrasives, blades, bits, adhesives, chemicals)
- Items marked “Special Order,” customized products, and clearance/final sale items
- Any item not in original condition, damaged, or missing parts
Damaged / incorrect / DOA items
If your order arrives damaged, incorrect, or dead on arrival, you must report it within 48 hours of delivery by emailing info@federatedtool.com with photos of the packaging and product. We’ll arrange a replacement or refund and cover return shipping where applicable. Claims received after 48 hours cannot be honored.
Return shipping & credits
- Unless the return is due to our error, return shipping is the customer’s responsibility.
- Original shipping charges are non-refundable. If your order originally qualified for free shipping, then for a return you may be charged our actual outbound shipping cost in addition to return shipping.
- No COD or freight-collect returns will be accepted.
- Please return items prepaid and insured for their value using a trackable method.
- Restocking fee: A restocking fee of up to 15% may apply, particularly for returns with opened packaging, missing materials, or items requiring reconditioning.
- Refunds are issued to the original method of payment within 5–7 business days after inspection.
How to return
- Email info@federatedtool.com to request your RA number.
- Write the RA number clearly on the outside of the package.
- Include a brief note explaining the reason for return and a copy of your invoice. Clearly include your name, contact information, and order number.
- Ship the package prepaid, trackable, and insured to the return address provided with your RA.
- Your refund/exchange will be processed after inspection. Packages returned without clear identifying information (customer name and order number) cannot be matched to an order and will not be refunded.
Warranty after 30 days
After 30 days, product issues are typically handled under the manufacturer’s warranty. We’re happy to help connect you with the appropriate service channel.